10 Burning Questions Every Buyer Has: Our Most Common Buyer FAQ’s

Welcome, future homeowners and real estate enthusiasts, to our light-hearted yet insightful guide – “10 Burning Questions Every Buyer Has!”

Over the years, Lacey Group, a leader in boutique residential apartment development, has fielded countless queries from our eager buyers, particularly those embarking on the exciting journey of purchasing off-the-plan. We’ve noticed a common trend – a hot list of burning questions that often arise.

To quote our Managing Director, Adam Lacey, “Buying off-the-plan is a bit like learning to juggle flaming torches – a touch daunting at first, but once you know what you’re doing, it’s a thrilling experience!”

In this article, we will tackle those flaming questions head-on, aiming to douse any doubts and provide some clarity on the path ahead. So, sit back, relax, and let us put out the flames of your burning questions. Let’s dive into the thrilling world of off-the-plan apartment buying, shall we?

Q1. What happens if construction is delayed, and how will it affect the settlement date?

Understanding the potential implications of construction delays on the settlement date is indeed important, and we appreciate your proactiveness in seeking clarification.

In the field of construction, despite meticulous planning and execution, there can sometimes be unforeseen circumstances that may cause delays. These can range from unexpected weather conditions to supply chain issues. Please be assured that we, as the developer, work closely with our building team to quickly identify any potential delays and minimize their impact wherever possible. This proactive approach helps us stay as close to the initial timeline as possible.

However, should there be a significant delay that affects the original schedule, it may result in an adjustment of the settlement date. We are aware that changes like this can affect your plans, and we make it a priority to communicate this as early as possible.

Our dedicated Buyer Relations Team ensures that all our buyers are regularly updated on the project’s progress and any changes to the timeline. Communication and transparency are of the utmost importance to us, and we pledge to keep you informed every step of the way.

Our contracts also include specific provisions that address the procedures and protections in place in the event of construction delays, offering further assurance and safeguarding your interests.

We remain committed to delivering your new home with the high quality you expect and within a timely manner. Your understanding and patience are greatly appreciated.

Q2. Can I visit the construction site to check on the progress?

Your interest in the construction progress of your new home is absolutely appreciated and understood.

However, we must inform you that visiting the construction site is unfortunately not possible due to a variety of reasons, primarily related to safety regulations and insurance restrictions. Active construction sites can be complex environments with potential hazards, and we have a duty of care to ensure the safety of all individuals.

That said, we understand how important it is for our buyers to feel connected to the progress of their future homes. To this end, we offer a structured opportunity for you to undertake a physical inspection, known as a “Pre-Settlement Inspection”, prior to settlement. This will give you the chance to walk through your new home or apartment and fully appreciate the quality and workmanship we deliver.

In addition, we are committed to providing you with regular updates on construction progress. These updates include key milestones, progress photographs, and other relevant information. We strive to make this process as transparent and informative as possible, even if direct site visits are not feasible.

Q3. Can changes be made to the finishes or layout after the purchase has been made?

We understand that the ability to personalize your new home or apartment to fit your specific tastes and needs is important.

In response to your inquiry about making changes to the finishes or layout after your purchase, we can inform you that while we are not always contractually obligated to accommodate such requests, we at Lacey Group do strive to be as flexible as possible. Depending on the size and scope of the changes you wish to make, we may be able to incorporate them into the construction process through what we refer to as a ‘Purchaser Variation Process’.

However, please be aware that this process would typically incur additional costs to you, the buyer. These costs arise due to the required adjustments to the design and construction plans, as well as any potential delay or disruption to the overall project schedule. Also, please note that, in line with industry standard, buyers are typically responsible for the seller’s legal costs related to the changes being sought after.

It is also crucial to keep in mind that there is typically a deadline for submitting change requests, which is set by the builders to ensure the smooth progression of construction. Hence, any desired changes should be communicated to us as soon as possible.

We understand that your home is a significant investment and personalizing it to your liking is a key part of the process. We encourage you to get in touch with us directly to discuss your specific needs and to better understand the possibilities and implications of your desired changes.

Q4. What happens if the finished property differs from what was agreed in the contract?

In property development, it’s not uncommon for there to be some changes to the original plans. These changes can occur due to a variety of reasons such as adjustments required by regulatory bodies, unforeseen site conditions, or updates to building codes, which are all beyond our control.

However, we are very aware of the importance of delivering a product that aligns with the agreed upon contract. We make every effort to ensure any required changes do not compromise the quality or overall vision of the project.

It’s important to note that there are provisions within your Contract of Sale that cover these scenarios. These provisions are designed to protect your interests as a buyer and ensure transparency in communication when it comes to any changes. They also outline procedures for handling these situations, which typically include notifying you of significant alterations and seeking agreement when necessary.

We want to reassure you that we are committed to delivering a property that meets your expectations and adheres to the high standards we set for our developments.

Q5. How will I be updated on the construction progress?

Staying updated on the progress of your new apartment is essential and we at Lacey Group are committed to providing you with regular, comprehensive updates.

Our dedicated Buyer Relations Team is here to assist you throughout your journey with us. Their role is to ensure you are kept informed about the status of construction, milestones, and the various stages of the apartment project.

We provide these updates through a variety of mediums to accommodate our diverse range of buyers. Regular updates will be sent directly to your email, providing key information about the development and progress of construction.

For quick, real-time updates, you can also expect to receive text messages or emails that highlight significant advancements or updates on the construction site.

Furthermore, we understand the importance of visualizing the progress, so we share photos, videos, and sometimes live virtual tours on our website and social media platforms. These will give you a firsthand view of your property’s transformation from a construction site into your new home.

Q6. What are my obligations for final payment and when is it due?

As we approach the project settlement, your solicitor will be contacted and provided with a detailed breakdown about the final payment and its due date. These instructions are typically communicated by our company’s solicitor, ensuring that all financial transactions are handled professionally and in line with legal requirements.

Please be aware that the payment is typically due upon settlement, as per your contractual obligations. This is a standard practice in property purchases, and the specifics are outlined comprehensively in your Contract of Sale. If you haven’t done so recently, we would recommend revisiting this document for a deeper understanding of these obligations.

While our team strives to provide all necessary information accurately, we also advise that you consult with a suitably qualified expert if you have any concerns or need further clarification. Having a legal or financial advisor review these details can be an invaluable step in navigating this process with confidence.

Q7. Can I sell or transfer my contract before the property is completed?

There may indeed be provisions or restrictions within your Contract of Sale that address this topic. Typically, these provisions would provide guidelines on the process and conditions under which a contract can be transferred or sold. However, it’s important to note that should any on-sale or transfer be considered, you, as the buyer, would most likely remain contractually bound by the terms and conditions of the original contract with the seller. This means that any on-sale or transfer transaction would need to be handled separately and externally.

Given the complexity of these matters and the potential legal implications, we strongly recommend that you seek professional advice before taking any action. A legal advisor or solicitor can provide you with a thorough understanding of your options and the potential impacts of your decision.

Q8. What measures are in place to ensure the quality of construction?

At Lacey Group, we place a high priority on ensuring that our projects are built to the highest standards of quality and finish.

Our builder is a vital part of this process and implements several quality assurance processes throughout construction. Here are five key examples:

  1. Detailed Project Planning: Before construction even begins, our builder conducts a thorough review of the project plans to anticipate any potential issues or challenges.
  2. Regular Site Inspections: Throughout construction, regular site inspections are performed to ensure work is being completed according to the project plans and to the necessary standard of quality.
  3. Quality Checks on Subcontractor Work: Our builder has a stringent quality check system for all subcontractors involved in the project, ensuring that all aspects of construction are completed correctly and to a high standard.
  4. Materials Quality Control: There is a strict process in place for checking the quality of all materials used in construction, ensuring they meet the necessary standards and are fit for their intended use.
  5. Final Inspection and Rectification: Prior to completion, a comprehensive final inspection is carried out to identify any areas requiring rectification, which are then addressed accordingly.

In addition to these builder-driven quality assurance processes, Lacey Group, along with our project architect and other specialist consultants, undertakes a rigorous inspection process at key stages throughout the project. This allows us to ensure the construction aligns with our expectations and meets the high standards we set for our developments.

Furthermore, we engage an independent defects consultant prior to project settlement. This consultant conducts a detailed review of the finished construction, identifying and documenting any potential issues which are then rectified in a timely manner.

We trust this provides some reassurance about our commitment to delivering a high-quality finished product.

Q9. What is the process for identifying and addressing any defects after completion?

At Lacey Group, we maintain rigorous quality control measures to ensure the highest standards in our finished projects. This includes the identification and rectification of any potential defects.

In the later stages of construction, our builder typically employs a finishes foreman who is responsible for conducting an initial comprehensive review of all completed work, identifying any areas that need to be rectified before handover.

Prior to completion, Lacey Group engages an independent defect specialist to conduct a thorough review of the finished project. This review includes all aspects of construction and finishes, resulting in a detailed list of any identified defects.

We strongly believe in keeping our buyers involved in this process. As part of the pre-settlement inspection, you, as the buyer, are also welcome to undertake your own defect inspection or engage a suitably qualified expert to do so on your behalf.

Once a complete and agreed defect list is compiled, the rectification process begins. This typically involves our builder’s defect team engaging the relevant subcontractors to rectify the identified issues in a timely manner. All rectifications are undertaken as per the builder’s obligations and in line with industry standards to ensure the finished product meets the high quality expected of a Lacey Group development.

Q10. What should I be preparing while waiting for the property’s completion?

As we move closer to the completion of your property, it’s crucial to be prepared for the next steps. Here are some key actions you can take:

  1. Finalize Your Financing: Confirm your mortgage arrangements with your lender, making sure that everything is ready for the settlement date.
  2. Conveyancer/Solicitor Communication: Regular communication with your solicitor or conveyancer is key, they can help interpret your contract and provide advice for the settlement process.
  3. Organize Insurance: Arrange building and/or contents insurance. Coverage should ideally begin from the settlement date to ensure your new property is protected from this point. For Apartment projects, it is also worth confirming what sort of insurance policies the Body Corporate arranges.
  4. Connect Utilities: Plan ahead and arrange the connection of utilities such as electricity, water, gas, and internet to coincide with your move-in date.
  5. Plan Your Move: Begin to organize your move. Whether you are hiring professionals or doing it yourself, booking in advance will help make the transition smoother.
  6. Address Change Notifications: Prepare to notify relevant organizations, such as your bank, insurance provider, electoral office, and subscription services, of your new address.
  7. Furniture and Appliances: Begin to consider the furniture and appliances you will need for your new home. You might want to wait until after your pre-settlement inspection to get measurements and layout details.
  8. Pre-settlement Inspection: Look forward to the invitation for a pre-settlement inspection. This is your opportunity to see your new property before settlement, ask any last-minute questions and identify any potential issues.
  9. Settlement Preparations: Prepare for the settlement process itself. This includes understanding the required documentation and ensuring you’re ready for the legal transfer of property.

And there you have it, folks! We’ve extinguished the top 10 burning questions that every off-the-plan buyer seems to carry in their pockets. Hopefully, we’ve been able to douse those flames of uncertainty and provide some illuminating insights into the mysterious world of off-the-plan buying.

We at Lacey Group are always here to help you navigate the often exhilarating, occasionally nerve-racking, journey of property investment. Don’t hesitate to reach out if you find a new spark of a question that needs tackling – our fireproof gloves are always on! Keep those questions coming and may your property purchasing journey be as smooth as a well-toasted sandwich. Until next time!



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